© 2019 by Compliance Services and Assessments, LLC

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Terms and Conditions

Test Information

The following information will help prepare an individual for a test.  Please share this information with the participants taking the test.  This is important information which may help them pass the test the first time.

 

ASSESSMENT SUBJECTS PAGE:  Make sure you visit the "Assessment Subjects" pages using link at top of page to download study guides and other required material for your exams. 

QUESTIONS ABOUT GETTING CSA QUALIFIED:  Are you new to CSA Assessments?  This brochure along with our web site should answer your questions.  Please review for very valuable information.  [To print as tri-fold brochure with a duplex printer you may want to rotate the second page 180 degrees within Acrobat before printing.  Printer settings will vary].

 

​​CODE EDITIONS:  See specific exam info and study guides for code editions.  We strongly recommend that you purchase and use NFPA handbooks when available.  The NFPA handbooks contain all the respective code information, in addition to a lot of other useful study information not found in the individual code books.   NFPA standards / codes can be purchased at www.NFPA.org.  International Building and Fire Codes can be purchased at www.ICCSafe.com.  ICC handbooks DO NOT contain the code, only commentary.  Make sure to purchase the actual ICC code (IBC/IFC). 

TEST FORMAT:  All assessments are computer based.  Unless indicated otherwise, all of our assessments are open book.  All tests will require that you have the appropriate books, and require that you refer to information such as tables, charts, etc. You are allowed to highlight and tab pages in the book before the assessment. If you use tabs, they must be permanent and not removable.  Any marking in a book during an exam may disqualify you from that and any future CSA assessments.  The testing center may also confiscate the book which may be destroyed at your expense.  Assessments are audio and video recorded with proctors monitoring participants locally and in some cases remotely.   Assessments are timed with the intent that participants will not be able to look up every question.  Participants must be experienced with the material and documents so that when necessary, information can be quickly found within the books.  All material taken into the exam must be bound (no loose papers).  All assessments are in English.  Participants should be comfortable with using a mouse to maneuver around computer screens.  Do not take cell phones, pagers, radios, etc. into the test center.  Drivers license and confirmation with your user name and password is required at the testing center.  Do NOT change your password / PIN in any system. 

ADA: If a participant requires any special accommodations such as those covered under the Americans with Disabilities Act, please notify CSA at least three weeks in advance of your assessment so that proper arrangements can be made.  Requests for accommodations will require submittal of additional documents, usually from a qualified specialists.  CSA will provide an ADA packet that outlines necessary criteria based on the accommodations requested.  

​​To access a participants Dash Board and view information about past assessments, click here.  From your Dash Board you can also see which tests you are currently scheduled for, how much time will be on the test, and how many questions will be on the test.  Please allow 2-3 days for this information to be updated after you have requested a new test.  Do NOT change your password / PIN.

RESCHEDULE OR CANCEL AN EXAM:  If you need to cancel or re-schedule an exam already scheduled, use this link.  Changes to an existing schedule should be made three days before an exam.  Log in using your CA username and PIN/Password that you used to schedule the exam.  If you are within the three days, we suggest you try it and see if the system will let you reschedule.   Up to three days before appointment you can cancel your current appointment and reschedule at a later time as long as it is within your 90 day window of initial request.  Cancelling will only hold your payment within the 90 day window, refunds will not be issued.  There are no refunds and no substitutions.

NEW CODE EDITIONS:   We realize that some jurisdictions take several years to adopt new codes.  However, many adopt new codes within months of issue.  We try to accommodate both conditions.  Most of our test questions will be based on criteria from the last 3 code cycles.  However, during each cycle we will incorporate new questions based on critical new concepts from new codes.  Criteria no longer in a code will be removed from the test.  When a new concept or change is introduced the question will often start off with a statement such as: "Effective with the 2019 Edition ..."  This is your clue that the criteria is different than previous editions.  

TO CHALLENGE A QUESTION:   If you feel a question was poorly worded or would like to challenge a question, submit the following.  You must submit a formal request via email or using the contact form within 14 calendar days of taking the exam.  You do not need to know the exact question number or exact wording, but must be able to provide details the question is related too.  Explain what the concern is and the related code section.  we will review your request and consider any appropriate changes.

 

If you want to check available PSI testing dates before making payment.  From this link, select organization as Certification/Professional Association.  Then select Compliance Services and Assessments. You can then select your assessment title and testing location.  Make sure to select the appropriate date range.  Some centers first available date may be 3 or 4 weeks out.  Schedule early.

 

​​​​Find PSI testing locations before requesting assessment.  If you would like to know where testing centers are located you can use this link.

You will need free Adobe Acrobat or another pdf viewer to view pdf documents on this site.

Passing Scores
Unless indicated otherwise, all CSA assessments require an 80% score for passing.   If you do not pass an assessment, you are required to pay the full fee and submit a new request to retake the assessment.
 
Renewals

CSA assessments require a three year renewal.  To renew, participants are required to retake the respective test at the current fee.  This avoids having to keep track of professional development hours and other training records while ensuring that participants stay current with code changes. 

 

Book Tabs

CSA allows candidates to tab their pages in books when preparing for exams.  You are required to use permanent tabs.  Removable/Repositionable tabs such as Post-It notes are not allowed.  Permanent tabs can be purchased at office supply stores such as Office Depot, Office Max, or Staples.  Examples include Redi-Tag Permanent Index Tabs.  Even if you have previously tested with repositionable tabs, ensure that permanent tabs are used  before taking any exams at a PSI testing center.  We understand that some of the stores may not stock the Redi-Tag which is the best choice.  You may want to order on-line from office supply store and have them within a few days.  Make sure they are not "Relocatable".  Link to Office Depot Redi-Tag.  Link to Office Max Redi-Tag

Time for Exams

Note that time slots at the test centers are usually blocked out in hourly intervals. The test center may also add 30 minutes to allow for signing in and processing.  Therefore, the time indicated on your confirmation notice does NOT represent the amount of time you will have for your assessment.  Example:  The test center will block out a 2.5 hour slot for a test that only gives you 1.5 hours.  See the study guides for your assessment for specific time allowed on each exam.

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